LLT, LLP Case Study

Human Resources Earns High Praise

No. of Employees: 45 (Including Seasonal)
Industry: Accounting


  • 95% of Employees are A Players
  • Improved bottom line and cash flow
  • HR given credit for Topgrading
  • Topgrading in down markets gives LLT an advantage

The Company

LLT, LLP is an accounting firm based in Chilliwack, located in the beautiful Fraser Valley close to Vancouver. They provide advisory services to assist business owners and non-profits in achieving their goals through sound financial reporting and planning in the areas of accounting, taxation, succession, and strategy.

The Challenge

As an accounting firm, LLT undergoes a hiring surge every year in preparation for tax season. Hiring many people, quickly, using standard hiring methods led to too many seasonal employees turning out to be disappointments. Ultimately this caused extra work for LLT's full time employees and partners.

Prior to using Topgrading, about 70 to 80% of LLT's employees, both full time and seasonal, performed at expected levels. And after one particularly catastrophic hire, which caused the firm to scramble to avoid harm to their reputation, they knew a change was necessary.

"The bottom line and cash flow have improved because of Topgrading. During economic downturns we stick with our Topgrading disciplines."

– Casey Langbroek, Senior Partner

The Solution

Casey Langbroek, LLT's Senior Partner, and Gayle Brunt, Office Manager (with HR responsibility), attended a Topgrading Workshop at the recommendation of a Gazelles Executive Coach. There they were introduced to the Tandem Topgrading Interview which Gayle now conducts, along with an Accounting Manager, for each new hire.

Brunt uses Topgrading hiring methods to hire both full-time and seasonal employees. Topgrading Interview questions and methods work for all jobs, so when assessing recent college graduates who have no previous full-time experience, they are easily simplified for summer and part time jobs, and LLT learns everything they need to know about entry candidates' abilities and culture fit.

“My career is a lot more satisfying with Topgrading. I feel I’m respected because almost everyone we hire turns out to be a high performer.”

– Gayle Brunt, Office Manager

The Results

Today, 95% of LLT employees are considered A Players, and those who fall short are recent hires who are given a great deal of assistance so that they can become A Players.

According to Langbroek, “The bottom line and cash flow have improved because of Topgrading." He states the methodology has improved "not just assessing skills, but assessing the likely culture fit of candidates.”

Langbroek has been a Certified Gravitas Coach since 2009 and has very deliberately spread the word about Topgrading to help other company leaders achieve their goals.

“It is true that talent is LLT’s competitive advantage, and Topgrading methods have produced almost all A Players. LLT’s Office Manager, Gayle Brunt, deserves a great deal of credit, for first being a Topgrading student and then a Topgrading Master. She has worked hard to make the Topgrading methods work so well and that has allowed us to innovate and live out LLT’s Core Values. Thanks, Gayle.”

– Casey Langbroek, Senior Partner

Ready to hire more A players? Contact us.

The Topgrading tools and processes together are a proven hiring methodology for recruiting, hiring and developing high performing teams. Hire more A players and decrease the number of mis-hires with Topgrading. Contact us to learn more about the Topgrading hiring process and start achieving better hiring results now!

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